Contact Us
Who are we?
Trojan Computers Pty Ltd, established in 1987, is based in Melbourne, Victoria Australia. Trojan Computers is a leading distributor in new technology products and is also the Australian and New Zealand authorised distributor of the EVI http://www.e-v-i.de range of scratch removal products.
Trojan Computers Pty Ltd are the holders of the Trojan Logo Australian Trademark.
Wholesale Pricing? Wholesale pricing is available on request.
Please Call Mobile: 0418991698 or Email: sales@trojan.com.au
Terms and Conditions
PAYMENT TERMS
1. We do not accept credit cards or cheques. We ONLY accept CASH and direct deposits to our account.
2. Credit facilties are available to clients who have had their application for credit approved. Please contact us for an application form. Trojan Computers reserves the right to review the credit terms when deemed necessary.
3. Prices are subject to change without notice due to fluctuations in the Australian Dollar.
4. Legal and equitable title in all goods and all materials supplied by Trojan Computers does not pass to the client until all moneys owing by the Client have been paid
DELIVERY TERMS
All prices quoted exclude delivery. All transactions are FOB, ex Trojan Computers Head Office warehouse.
Claims for shortages, damages and invoice discrepancies must be made 'in writing' within 24 hours of delivery/receipt of goods. Please email sales@trojan.com.au.
All deliveries must be signed for, so proof of delivery can be obtained. Trojan Computers takes NO responsibility for goods delivered/signed for by other parties/locations.
RETURNS POLICY
Return of goods to Trojan Computers will denote acceptance of Terms and Conditions.
Return Authorisation numbers are valid for seven (7) days from date of issue.
A)
RETURNED FOR WARRANTY
1.
All goods returned to Trojan Computers must be accompanied by a Warranty Return Authorisation Number.
Goods delivered to Trojan Computers without an RA will not be attended to.
2.
Cost of returning goods to Trojan Computers under warranty is the sender's responsibility.
3.
Goods should be properly packaged for return, as goods damaged in transit will void warranty.
4.
Goods returned for warranty will be repaired or replaced at Trojan Computers’s discretion.
5.
Whilst Trojan Computers will endeavour to return warranted goods to sender as quickly as possible, temporary replacement items will not be supplied.
6.
A copy of original invoice must also accompany warranty returns.
7.
All products carry a 12-month warranty period from date of invoice except as otherwise indicated or advertised.
8.
Goods returned, with No Fault Found will be charged a minimum service fee of $20.00 + 10% GST per item.
A)
RETURNED FOR CREDIT
1.
All credit requests must be made in writing to your Sales Manager.
2.
Specifically ordered non-stock items will not be accepted back for credit.
3.
Credit will be issued at Trojan Computers's discretion and where applicable restocking fees will apply.
4.
Goods may be considered as eligible for credit return provided that ALL of the following criteria are met: -
a)
A Credit Return Authorisation Number is obtained prior to sending the returned goods.
And
b)
the goods are returned unopened, undamaged and in original packaging, and as such must not have additional price, warranty, freight and or any other stickers & tags attached.
And
c)
the returned goods are received by Trojan Computers within 7 days of receipt of goods.
5.
If returned goods are deemed byTrojan Computers NOT to be in a re-saleable condition, credit will be denied and it will be the senders responsibility to arrange collection of goods.
6.
Unless Trojan Computers have mis-shipped products, freight charges will be paid by the client.
7.
All Freight charges will be paid by the client, unless otherwise agreed by Trojan Computers.
8.
Specifically ordered non-stock items will not be accepted back for credit.
Limit of Liability
1.
These conditions do not exclude, restrict or modify the application of any provisions of any Commonwealth, State or territorial law which by law cannot be excluded, restricted or modified.
2.
The Company shall not be liable or responsible for any loss, costs, damage, injury to property or persons resulting from, arising out of, or in connection with the acquisition, delivery, re-supply, retaking of possession, installation or use of the goods or any loss, costs, damage or injury resulting from the negligence of the company, its servants or agents or any other cause whatsoever.
3.
Any advice, recommendation, information or representation provided by the Company as to the quality or performance of the goods or their suitability for a particular purpose or otherwise in relation to the goods is given in good faith but without but without any liability or responsibility on the part of the company.
4.
The liability of the company for a breach of any term, condition or warranty shall be limited to one of the following
(i) the replacement of the products or the supply of the Relevant products, or
(ii) the repair of the products
Costs
1.
The Applicant is liable for all and any costs and expenses incurred by the Company, including legal costs and the costs of any mercantile or collection agent engaged by the Company to protect, recover or enforce any of the Company’s rights under this agreement.
